Join the team

Customer Support Representative (part-time)

Oct 28, 2021

The Role:

The customer support position demands a steady, calm, and friendly temperament for assisting with customer service issues ranging from setup to glitches to billing to design to cancellations.

This includes after-hours support on nights and weekends as needed. Multi-tasking is a must in this job, as are impeccable grammar, punctuation, and communication skills. Working remotely is a requirement of this position that requires self-discipline and motivation.

As a Customer Support Representative  – you’re daily job responsibilities and tasks will vary depending on the day, but in general, the work will include:

  • Handle live chat and email support requests.
  • Handle scheduled support calls as needed.
  • Work directly with our engineering team to debug and improve the system. (Training will be provided)
  • You will be a multi-tasking expert. Utilize several different apps to manage live chat, inter-office chat, tickets, billing, etc.
  • Handle email tickets and return calls on weekends when necessary

Responsibilities

  • Be available on Slack to chat with the rest of our support team if and when questions come up.

  • Resolve customer complaints by investigating problems, developing solutions, and making recommendations to management.

  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

  • Contributes to team effort

You Today:

Education and Work Experience

  • High School Diploma or GED required; college degree preferred

  • One year of IT customer support experience preferred

  • Excellent interpersonal and communication skills

  • Ability to work independently and in a team environment

  • Familiarity with Microsoft Windows, Word, and Excel programs

  • Can type 30 WPM or more with 90% accuracy

  • Knowledge of phone systems is a plus

  • Bilingual language skills a plus

What We Offer

  • This is a remote position
  • This is a part-time position. Monday through Friday 8pm-11pm; Weekends 9am-5pm
  • Paid vacation time
  • As part of the team, you will innovate, move fast, learn from your colleagues and grow your career.

What If Media Group is an Equal Opportunity Employer. We provide employees with a competitive salary and bonus plan, as well as generous medical, dental, vision, & 401k plans. If you would like to learn more about this exciting position, please contact [email protected]. We look forward to hearing from you!