Join the team

Associate Manager, Operations

Sep 7, 2021

The Role:

We are looking for an Associate Manager, Operations to join our growing team! As an Associate Manager you will be responsible for Account Management, Compliance Management and Reporting. You will play a critical support role on the team, owning the operational activities that ensure performance and growth. 

Your Responsibilities:

    • Collaborate with various internal divisions to satisfy the demand needs of contact centers division of company
    • Analyze partner spend levels and metrics
    • Oversee partner onboarding and implementation
    • Optimize Agent utilization and call capacity
    • Reporting daily P+L for all Business Process Outsourcing

    You Today:

    Education & Experience

    • Bachelor’s degree in a related field
    • 0-2 Years of prior professional experience
    • Experience managing multiple priorities and producing timely deliverables ● Proficient in Excel, SQL

    Requirements

    • Self-starter who is process oriented with excellent organizational skills and the ability to handle & prioritize various tasks
    • Ability to collaborate with different individuals across the organization and a “rollup the sleeves” approach
    • Excellent written and oral communication skills
    • Interpreting data, analyzing results using statistical techniques
    • Highly organized, with strong attention to details and deadlines
    • Ability to adapt and change course easily

      What If Media Group is an Equal Opportunity Employer. We provide employees with a competitive salary and bonus plan, as well as generous medical, dental, vision, & 401k plans. If you would like to learn more about this exciting position, please contact [email protected]. We look forward to hearing from you!