Join the team

Associate Manager, BPO Operations

Sep 7, 2021

The Role:

We are looking for an Associate Manager, BPO Operations to join our growing team! As an Associate Manager you will be responsible for Account Management, Compliance Management and Reporting. You will play a critical support role on the team, owning the operational activities that ensure performance and growth. 

Your Responsibilities:

    • Collaborate with various internal divisions to satisfy the demand needs of contact centers division of company
    • Analyze partner spend levels and metrics
    • Oversee partner onboarding and implementation
    • Optimize Agent utilization and call capacity
    • Reporting daily P+L for all Business Process Outsourcing

    You Today:

    Education & Experience

    • Bachelor’s degree in a related field
    • 0-2 Years of prior professional experience
    • Experience managing multiple priorities and producing timely deliverables ● Proficient in Excel, SQL

    Requirements

    • Self-starter who is process oriented with excellent organizational skills and the ability to handle & prioritize various tasks
    • Ability to collaborate with different individuals across the organization and a “rollup the sleeves” approach
    • Excellent written and oral communication skills
    • Interpreting data, analyzing results using statistical techniques
    • Highly organized, with strong attention to details and deadlines
    • Ability to adapt and change course easily

      What If Media Group is an Equal Opportunity Employer. We provide employees with a competitive salary and bonus plan, as well as generous medical, dental, vision, & 401k plans. If you would like to learn more about this exciting position, please contact [email protected]. We look forward to hearing from you!