Join the team
Associate Manager, OperationsThe Role:
We are looking for an Associate Manager, Operations to join our growing team! As an Associate Manager you will be responsible for Account Management, Compliance Management and Reporting. You will play a critical support role on the team, owning the operational activities that ensure performance and growth.
Your Responsibilities:
- Collaborate with various internal divisions to satisfy the demand needs of contact centers division of company
- Analyze partner spend levels and metrics
- Oversee partner onboarding and implementation
- Optimize Agent utilization and call capacity
- Reporting daily P+L for all Business Process Outsourcing
You Today:
Education & Experience
- Bachelor’s degree in a related field
- 0-2 Years of prior professional experience
- Experience managing multiple priorities and producing timely deliverables ● Proficient in Excel, SQL
Requirements
- Self-starter who is process oriented with excellent organizational skills and the ability to handle & prioritize various tasks
- Ability to collaborate with different individuals across the organization and a “rollup the sleeves” approach
- Excellent written and oral communication skills
- Interpreting data, analyzing results using statistical techniques
- Highly organized, with strong attention to details and deadlines
- Ability to adapt and change course easily
What If Media Group is an Equal Opportunity Employer. We provide employees with a competitive salary and bonus plan, as well as generous medical, dental, vision, & 401k plans. If you would like to learn more about this exciting position, please contact [email protected]. We look forward to hearing from you!