Join the team

Junior IT Engineer

Feb 7, 2022

The Role:

We are looking for a Junior IT Engineer to help What If Media Group develop its corporate IT policies and processes and to assist our DevOps team in provisioning infrastructure and accounts for our engineering teams. You will be working out of our headquarters in Fort Lee, NJ, with the option to work remotely up to two days a week. Come join our fast-growing technology team and help ensure the overall health of our technical environment and our business at large.

Your Responsibilities

  • Provide excellent service, effective response times, and expert insights into general and sometimes complex hardware and software support issues

  • Provide on-site and remote support for common hardware and software issues

  • Setup and manage accounts and access for users

  • Assist in automating computer management tasks

  • Assist with security best practices and maintenance

  • Create and maintain detailed documentation for systems and processes for technical and non-technical audiences

  • Maintain inventory of equipment and other IT assets

You Today:

Education & Experience

  • Prior professional experience in a technical support or system administration role

Skills Required

  • Moderate background on Linux, Windows, and macOS

  • Strong problem-solving skills

  • Ability to prioritize tasks and manage expectations

  • Strong verbal and written communication skills

Nice To Have

  • Experience with administration of SaaS-based tools like GoogleApps

  • Basic knowledge of networks and VPNs

  • Familiarity with Active Directory

  • Familiarity with MDM, EMM, or UEM technologies

Tools We Use

  • Google Workspace

  • VPN: Pritunl

  • Issue Tracking & Knowledge Base: Jira, Confluence, Asana

  • MDM: Jamf, Hexnode

  • AntiVirus: Avast Business

What If Media Group, LLC requires all employees to be fully vaccinated against COVID- 19 unless they qualify for a legal exemption for which accommodation will be discussed.

What If Media Group is an Equal Opportunity Employer. We provide employees with a competitive salary and bonus plan, as well as generous medical, dental, vision, & 401k plans. If you would like to learn more about this exciting position, please contact [email protected]. We look forward to hearing from you!

Skip to content